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Brand Voice & Style Guidelines

Brand Voice Framework

1. Voice Dimensions

Formality Spectrum

  • Formal: Legal documents, investor communications, crisis responses
  • Professional: B2B content, whitepapers, case studies
  • Conversational: Blog posts, social media, email newsletters
  • Casual: Community engagement, behind-the-scenes content

Tone Attributes

Choose 3-5 primary attributes for your brand:

  • Authoritative: Position as industry expert
  • Friendly: Approachable and warm
  • Innovative: Forward-thinking and creative
  • Trustworthy: Reliable and transparent
  • Inspiring: Motivational and uplifting
  • Educational: Informative and helpful
  • Witty: Clever and entertaining (use sparingly)

Perspective

  • First Person Plural (We/Our): Creates partnership feeling
  • Second Person (You/Your): Direct and engaging
  • Third Person: Objective and professional

2. Brand Personality Archetypes

Choose one primary and one secondary archetype:

The Expert

  • Tone: Knowledgeable, confident, informative
  • Content: Data-driven, research-backed, educational
  • Example: "Our research shows that 87% of businesses..."

The Friend

  • Tone: Warm, supportive, conversational
  • Content: Relatable, helpful, encouraging
  • Example: "We get it - marketing can be overwhelming..."

The Innovator

  • Tone: Visionary, bold, forward-thinking
  • Content: Cutting-edge, disruptive, trendsetting
  • Example: "The future of marketing is here..."

The Guide

  • Tone: Wise, patient, instructive
  • Content: Step-by-step, clear, actionable
  • Example: "Let's walk through this together..."

The Motivator

  • Tone: Energetic, positive, inspiring
  • Content: Empowering, action-oriented, transformative
  • Example: "You have the power to transform your business..."

3. Writing Principles

Clarity First

  • Use simple words when possible
  • Break complex ideas into digestible pieces
  • Lead with the main point
  • Use active voice (80% of the time)

Customer-Centric

  • Focus on benefits, not features
  • Address pain points directly
  • Use "you" more than "we"
  • Include customer success stories

Consistency

  • Maintain voice across all channels
  • Use approved terminology
  • Follow formatting standards
  • Apply style rules uniformly

4. Language Guidelines

Words We Use

  • Action verbs: Transform, accelerate, optimize, unlock, elevate
  • Positive descriptors: Seamless, powerful, intuitive, strategic
  • Outcome-focused: Results, growth, success, impact, ROI

Words We Avoid

  • Jargon: Synergy, leverage (as verb), bandwidth (for availability)
  • Overused: Innovative, disruptive, cutting-edge (unless truly applicable)
  • Weak: Very, really, just, maybe, hopefully
  • Negative: Can't, won't, impossible, problem (use "challenge")

5. Content Structure Templates

Blog Post Structure

  1. Hook (1-2 sentences): Grab attention with a question, statistic, or bold statement
  2. Context (1 paragraph): Explain why this matters now
  3. Main Content (3-5 sections): Deliver value with clear subheadings
  4. Conclusion (1 paragraph): Summarize key points
  5. Call to Action: Clear next step for readers

Social Media Framework

  • LinkedIn: Professional insights, industry news, thought leadership
  • Twitter/X: Quick tips, engaging questions, thread stories
  • Instagram: Visual storytelling, behind-the-scenes, inspiration
  • Facebook: Community building, longer narratives, events

6. Messaging Pillars

Define 3-4 core themes that appear consistently:

  1. Innovation & Technology

    • AI-powered solutions
    • Data-driven insights
    • Future-ready strategies
  2. Customer Success

    • Real results and ROI
    • Partnership approach
    • Tailored solutions
  3. Expertise & Trust

    • Industry leadership
    • Proven methodologies
    • Transparent communication
  4. Growth & Transformation

    • Scaling businesses
    • Digital transformation
    • Continuous improvement

7. Audience Personas

Decision Makers (C-Suite)

  • Tone: Professional, strategic, ROI-focused
  • Content: High-level insights, business impact, competitive advantages
  • Pain Points: Growth, efficiency, competition

Practitioners (Marketing Managers)

  • Tone: Practical, supportive, educational
  • Content: How-to guides, best practices, tools
  • Pain Points: Time, resources, skills

Innovators (Early Adopters)

  • Tone: Exciting, cutting-edge, visionary
  • Content: Trends, new features, future predictions
  • Pain Points: Staying ahead, differentiation

8. Channel-Specific Guidelines

Website Copy

  • Headlines: 6-12 words, benefit-focused
  • Body: Short paragraphs (2-3 sentences)
  • CTAs: Action-oriented, specific

Email Marketing

  • Subject Lines: 30-50 characters, personalized
  • Preview Text: Complement subject, add urgency
  • Body: Scannable, one main message

Blog Content

  • Title: Include primary keyword, under 60 characters
  • Introduction: Hook within first 50 words
  • Sections: 200-300 words each
  • Lists: 5-7 items optimal

9. Grammar & Mechanics

Punctuation

  • Oxford comma: Always use
  • Em dashes: For emphasis—like this
  • Exclamation points: Maximum one per piece

Capitalization

  • Headlines: Title Case for H1, Sentence case for H2-H6
  • Product names: As trademarked
  • Job titles: Lowercase unless before name

Numbers

  • Spell out one through nine
  • Use numerals for 10 and above
  • Always use numerals for percentages

10. Inclusivity Guidelines

  • Use gender-neutral language
  • Avoid idioms that don't translate
  • Consider global audience
  • Ensure accessibility in formatting
  • Represent diverse perspectives

Quick Reference Checklist

Before publishing any content, verify:

  • Matches brand voice and tone
  • Free of jargon and complex terms
  • Includes clear value proposition
  • Has appropriate CTA
  • Follows grammar guidelines
  • Mobile-friendly formatting
  • Accessible to all audiences
  • Proofread and fact-checked