{
  "report": "customer_health_scores",
  "summary": {
    "total_customers": 4,
    "average_score": 78.8,
    "green_count": 3,
    "yellow_count": 1,
    "red_count": 0
  },
  "customers": [
    {
      "customer_id": "CUST-001",
      "name": "Acme Corp",
      "segment": "enterprise",
      "arr": 120000,
      "overall_score": 86.2,
      "classification": "green",
      "dimensions": {
        "usage": {
          "score": 91.6,
          "weight": "30%",
          "classification": "green"
        },
        "engagement": {
          "score": 82.0,
          "weight": "25%",
          "classification": "green"
        },
        "support": {
          "score": 78.5,
          "weight": "20%",
          "classification": "green"
        },
        "relationship": {
          "score": 90.1,
          "weight": "25%",
          "classification": "green"
        }
      },
      "trends": {
        "usage": "improving",
        "engagement": "improving",
        "support": "stable",
        "relationship": "improving",
        "overall": "improving"
      },
      "recommendations": []
    },
    {
      "customer_id": "CUST-002",
      "name": "TechStart Inc",
      "segment": "smb",
      "arr": 18000,
      "overall_score": 53.7,
      "classification": "yellow",
      "dimensions": {
        "usage": {
          "score": 52.5,
          "weight": "30%",
          "classification": "yellow"
        },
        "engagement": {
          "score": 61.6,
          "weight": "25%",
          "classification": "yellow"
        },
        "support": {
          "score": 63.2,
          "weight": "20%",
          "classification": "yellow"
        },
        "relationship": {
          "score": 39.5,
          "weight": "25%",
          "classification": "red"
        }
      },
      "trends": {
        "usage": "stable",
        "engagement": "improving",
        "support": "stable",
        "relationship": "declining",
        "overall": "stable"
      },
      "recommendations": [
        "Login frequency below target -- schedule product engagement session",
        "NPS below threshold -- conduct a feedback deep-dive with customer",
        "CSAT is critically low -- escalate to support leadership",
        "Single-threaded relationship -- expand contacts across departments",
        "Renewal sentiment is negative -- initiate save plan immediately"
      ]
    },
    {
      "customer_id": "CUST-003",
      "name": "GlobalTrade Solutions",
      "segment": "mid-market",
      "arr": 55000,
      "overall_score": 79.7,
      "classification": "green",
      "dimensions": {
        "usage": {
          "score": 85.6,
          "weight": "30%",
          "classification": "green"
        },
        "engagement": {
          "score": 79.6,
          "weight": "25%",
          "classification": "green"
        },
        "support": {
          "score": 72.0,
          "weight": "20%",
          "classification": "green"
        },
        "relationship": {
          "score": 79.0,
          "weight": "25%",
          "classification": "green"
        }
      },
      "trends": {
        "usage": "improving",
        "engagement": "improving",
        "support": "improving",
        "relationship": "improving",
        "overall": "improving"
      },
      "recommendations": []
    },
    {
      "customer_id": "CUST-004",
      "name": "HealthFirst Medical",
      "segment": "enterprise",
      "arr": 200000,
      "overall_score": 95.7,
      "classification": "green",
      "dimensions": {
        "usage": {
          "score": 100.0,
          "weight": "30%",
          "classification": "green"
        },
        "engagement": {
          "score": 92.0,
          "weight": "25%",
          "classification": "green"
        },
        "support": {
          "score": 88.7,
          "weight": "20%",
          "classification": "green"
        },
        "relationship": {
          "score": 100.0,
          "weight": "25%",
          "classification": "green"
        }
      },
      "trends": {
        "usage": "improving",
        "engagement": "improving",
        "support": "stable",
        "relationship": "improving",
        "overall": "improving"
      },
      "recommendations": []
    }
  ]
}
