{
  "customers": [
    {
      "customer_id": "CUST-001",
      "name": "Acme Corp",
      "segment": "enterprise",
      "arr": 120000,
      "contract_end_date": "2026-12-31",
      "usage": {
        "login_frequency": 85,
        "feature_adoption": 72,
        "dau_mau_ratio": 0.45
      },
      "engagement": {
        "support_ticket_volume": 3,
        "meeting_attendance": 90,
        "nps_score": 8,
        "csat_score": 4.2
      },
      "support": {
        "open_tickets": 2,
        "escalation_rate": 0.05,
        "avg_resolution_hours": 18
      },
      "relationship": {
        "executive_sponsor_engagement": 80,
        "multi_threading_depth": 4,
        "renewal_sentiment": "positive"
      },
      "previous_period": {
        "usage_score": 70,
        "engagement_score": 65,
        "support_score": 75,
        "relationship_score": 60,
        "overall_score": 67
      },
      "usage_decline": {
        "login_trend": 5,
        "feature_adoption_change": 3,
        "dau_mau_change": 0.02
      },
      "engagement_drop": {
        "meeting_cancellations": 0,
        "response_time_days": 1,
        "nps_change": 1
      },
      "support_issues": {
        "open_escalations": 0,
        "unresolved_critical": 0,
        "satisfaction_trend": "improving"
      },
      "relationship_signals": {
        "champion_left": false,
        "sponsor_change": false,
        "competitor_mentions": 0
      },
      "commercial_factors": {
        "contract_type": "annual",
        "pricing_complaints": false,
        "budget_cuts_mentioned": false
      },
      "contract": {
        "licensed_seats": 100,
        "active_seats": 95,
        "plan_tier": "professional",
        "available_tiers": ["professional", "enterprise", "enterprise_plus"]
      },
      "product_usage": {
        "core_platform": {"adopted": true, "usage_pct": 85},
        "analytics_module": {"adopted": true, "usage_pct": 60},
        "integrations_module": {"adopted": false, "usage_pct": 0},
        "api_access": {"adopted": true, "usage_pct": 40},
        "advanced_reporting": {"adopted": false, "usage_pct": 0}
      },
      "departments": {
        "current": ["engineering", "product"],
        "potential": ["marketing", "sales", "support"]
      }
    },
    {
      "customer_id": "CUST-002",
      "name": "TechStart Inc",
      "segment": "smb",
      "arr": 18000,
      "contract_end_date": "2026-04-15",
      "usage": {
        "login_frequency": 40,
        "feature_adoption": 30,
        "dau_mau_ratio": 0.15
      },
      "engagement": {
        "support_ticket_volume": 8,
        "meeting_attendance": 50,
        "nps_score": 5,
        "csat_score": 3.0
      },
      "support": {
        "open_tickets": 6,
        "escalation_rate": 0.18,
        "avg_resolution_hours": 42
      },
      "relationship": {
        "executive_sponsor_engagement": 30,
        "multi_threading_depth": 1,
        "renewal_sentiment": "negative"
      },
      "previous_period": {
        "usage_score": 55,
        "engagement_score": 50,
        "support_score": 60,
        "relationship_score": 45,
        "overall_score": 52
      },
      "usage_decline": {
        "login_trend": -25,
        "feature_adoption_change": -18,
        "dau_mau_change": -0.12
      },
      "engagement_drop": {
        "meeting_cancellations": 3,
        "response_time_days": 8,
        "nps_change": -4
      },
      "support_issues": {
        "open_escalations": 2,
        "unresolved_critical": 1,
        "satisfaction_trend": "declining"
      },
      "relationship_signals": {
        "champion_left": true,
        "sponsor_change": false,
        "competitor_mentions": 3
      },
      "commercial_factors": {
        "contract_type": "month-to-month",
        "pricing_complaints": true,
        "budget_cuts_mentioned": true
      },
      "contract": {
        "licensed_seats": 20,
        "active_seats": 8,
        "plan_tier": "starter",
        "available_tiers": ["starter", "professional", "enterprise"]
      },
      "product_usage": {
        "core_platform": {"adopted": true, "usage_pct": 35},
        "analytics_module": {"adopted": false, "usage_pct": 0},
        "integrations_module": {"adopted": false, "usage_pct": 0},
        "api_access": {"adopted": false, "usage_pct": 0},
        "advanced_reporting": {"adopted": false, "usage_pct": 0}
      },
      "departments": {
        "current": ["engineering"],
        "potential": ["product", "design"]
      }
    },
    {
      "customer_id": "CUST-003",
      "name": "GlobalTrade Solutions",
      "segment": "mid-market",
      "arr": 55000,
      "contract_end_date": "2026-09-30",
      "usage": {
        "login_frequency": 70,
        "feature_adoption": 58,
        "dau_mau_ratio": 0.35
      },
      "engagement": {
        "support_ticket_volume": 5,
        "meeting_attendance": 75,
        "nps_score": 7,
        "csat_score": 3.8
      },
      "support": {
        "open_tickets": 3,
        "escalation_rate": 0.10,
        "avg_resolution_hours": 30
      },
      "relationship": {
        "executive_sponsor_engagement": 60,
        "multi_threading_depth": 3,
        "renewal_sentiment": "neutral"
      },
      "previous_period": {
        "usage_score": 68,
        "engagement_score": 70,
        "support_score": 65,
        "relationship_score": 62,
        "overall_score": 66
      },
      "usage_decline": {
        "login_trend": -8,
        "feature_adoption_change": -5,
        "dau_mau_change": -0.03
      },
      "engagement_drop": {
        "meeting_cancellations": 1,
        "response_time_days": 3,
        "nps_change": -1
      },
      "support_issues": {
        "open_escalations": 1,
        "unresolved_critical": 0,
        "satisfaction_trend": "stable"
      },
      "relationship_signals": {
        "champion_left": false,
        "sponsor_change": true,
        "competitor_mentions": 1
      },
      "commercial_factors": {
        "contract_type": "annual",
        "pricing_complaints": false,
        "budget_cuts_mentioned": false
      },
      "contract": {
        "licensed_seats": 50,
        "active_seats": 48,
        "plan_tier": "professional",
        "available_tiers": ["professional", "enterprise", "enterprise_plus"]
      },
      "product_usage": {
        "core_platform": {"adopted": true, "usage_pct": 78},
        "analytics_module": {"adopted": true, "usage_pct": 45},
        "integrations_module": {"adopted": true, "usage_pct": 55},
        "api_access": {"adopted": false, "usage_pct": 0},
        "advanced_reporting": {"adopted": false, "usage_pct": 0}
      },
      "departments": {
        "current": ["operations", "finance"],
        "potential": ["logistics", "compliance"]
      }
    },
    {
      "customer_id": "CUST-004",
      "name": "HealthFirst Medical",
      "segment": "enterprise",
      "arr": 200000,
      "contract_end_date": "2027-03-15",
      "usage": {
        "login_frequency": 92,
        "feature_adoption": 88,
        "dau_mau_ratio": 0.55
      },
      "engagement": {
        "support_ticket_volume": 2,
        "meeting_attendance": 95,
        "nps_score": 9,
        "csat_score": 4.6
      },
      "support": {
        "open_tickets": 1,
        "escalation_rate": 0.02,
        "avg_resolution_hours": 12
      },
      "relationship": {
        "executive_sponsor_engagement": 92,
        "multi_threading_depth": 6,
        "renewal_sentiment": "positive"
      },
      "previous_period": {
        "usage_score": 85,
        "engagement_score": 82,
        "support_score": 88,
        "relationship_score": 80,
        "overall_score": 84
      },
      "usage_decline": {
        "login_trend": 3,
        "feature_adoption_change": 5,
        "dau_mau_change": 0.03
      },
      "engagement_drop": {
        "meeting_cancellations": 0,
        "response_time_days": 1,
        "nps_change": 0
      },
      "support_issues": {
        "open_escalations": 0,
        "unresolved_critical": 0,
        "satisfaction_trend": "improving"
      },
      "relationship_signals": {
        "champion_left": false,
        "sponsor_change": false,
        "competitor_mentions": 0
      },
      "commercial_factors": {
        "contract_type": "multi-year",
        "pricing_complaints": false,
        "budget_cuts_mentioned": false
      },
      "contract": {
        "licensed_seats": 250,
        "active_seats": 240,
        "plan_tier": "enterprise",
        "available_tiers": ["professional", "enterprise", "enterprise_plus"]
      },
      "product_usage": {
        "core_platform": {"adopted": true, "usage_pct": 92},
        "analytics_module": {"adopted": true, "usage_pct": 80},
        "integrations_module": {"adopted": true, "usage_pct": 70},
        "api_access": {"adopted": true, "usage_pct": 65},
        "advanced_reporting": {"adopted": true, "usage_pct": 50},
        "security_module": {"adopted": false, "usage_pct": 0},
        "audit_module": {"adopted": false, "usage_pct": 0}
      },
      "departments": {
        "current": ["clinical", "operations", "IT", "compliance"],
        "potential": ["research", "finance", "HR"]
      }
    }
  ]
}