claude-skills-reference/engineering-team/ms365-tenant-manager/user_management.py

"""
User lifecycle management module for Microsoft 365.
Handles user creation, modification, license assignment, and deprovisioning.
"""

from typing import Dict, List, Any, Optional
from datetime import datetime


class UserLifecycleManager:
    """Manage Microsoft 365 user lifecycle operations."""

    def __init__(self, domain: str):
        """
        Initialize with tenant domain.

        Args:
            domain: Primary domain name for the tenant
        """
        self.domain = domain
        self.operations_log = []

    def generate_user_creation_script(self, users: List[Dict[str, Any]]) -> str:
        """
        Generate PowerShell script for bulk user creation.

        Args:
            users: List of user dictionaries with details

        Returns:
            PowerShell script for user provisioning
        """
        script = """<#
.SYNOPSIS
    Bulk User Provisioning Script for Microsoft 365

.DESCRIPTION
    Creates multiple users, assigns licenses, and configures mailboxes.

.NOTES
    Prerequisites:
    - Install-Module Microsoft.Graph -Scope CurrentUser
    - Install-Module ExchangeOnlineManagement
#>

# Connect to Microsoft Graph
Connect-MgGraph -Scopes "User.ReadWrite.All", "Directory.ReadWrite.All", "Group.ReadWrite.All"

# Connect to Exchange Online
Connect-ExchangeOnline

# Define users to create
$users = @(
"""

        for user in users:
            upn = f"{user.get('username', '')}@{self.domain}"
            display_name = user.get('display_name', '')
            first_name = user.get('first_name', '')
            last_name = user.get('last_name', '')
            job_title = user.get('job_title', '')
            department = user.get('department', '')
            license_sku = user.get('license_sku', 'Microsoft_365_Business_Standard')

            script += f"""    @{{
        UserPrincipalName = "{upn}"
        DisplayName = "{display_name}"
        GivenName = "{first_name}"
        Surname = "{last_name}"
        JobTitle = "{job_title}"
        Department = "{department}"
        LicenseSku = "{license_sku}"
        UsageLocation = "US"
        PasswordProfile = @{{
            Password = "ChangeMe@$(Get-Random -Minimum 1000 -Maximum 9999)"
            ForceChangePasswordNextSignIn = $true
        }}
    }}
"""

        script += """
)

# Create users
foreach ($user in $users) {
    try {
        Write-Host "Creating user: $($user.DisplayName)..." -ForegroundColor Cyan

        # Create user account
        $newUser = New-MgUser -UserPrincipalName $user.UserPrincipalName `
                              -DisplayName $user.DisplayName `
                              -GivenName $user.GivenName `
                              -Surname $user.Surname `
                              -JobTitle $user.JobTitle `
                              -Department $user.Department `
                              -PasswordProfile $user.PasswordProfile `
                              -UsageLocation $user.UsageLocation `
                              -AccountEnabled $true `
                              -MailNickname ($user.UserPrincipalName -split '@')[0]

        Write-Host "  ✓ User created successfully" -ForegroundColor Green

        # Wait for user provisioning
        Start-Sleep -Seconds 5

        # Assign license
        $licenseParams = @{
            AddLicenses = @(
                @{
                    SkuId = (Get-MgSubscribedSku -All | Where-Object {$_.SkuPartNumber -eq $user.LicenseSku}).SkuId
                }
            )
        }

        Set-MgUserLicense -UserId $newUser.Id -BodyParameter $licenseParams
        Write-Host "  ✓ License assigned: $($user.LicenseSku)" -ForegroundColor Green

        # Log success
        $user | Add-Member -NotePropertyName "Status" -NotePropertyValue "Success" -Force
        $user | Add-Member -NotePropertyName "CreatedDate" -NotePropertyValue (Get-Date) -Force

    } catch {
        Write-Host "  ✗ Error creating user: $_" -ForegroundColor Red
        $user | Add-Member -NotePropertyName "Status" -NotePropertyValue "Failed" -Force
        $user | Add-Member -NotePropertyName "Error" -NotePropertyValue $_.Exception.Message -Force
    }
}

# Export results
$users | Export-Csv -Path "UserCreation_Results_$(Get-Date -Format 'yyyyMMdd_HHmmss').csv" -NoTypeInformation

# Disconnect
Disconnect-MgGraph
Disconnect-ExchangeOnline -Confirm:$false

Write-Host "`nUser provisioning complete!" -ForegroundColor Green
"""
        return script

    def generate_user_offboarding_script(self, user_email: str) -> str:
        """
        Generate script for secure user offboarding.

        Args:
            user_email: Email address of user to offboard

        Returns:
            PowerShell script for offboarding
        """
        script = f"""<#
.SYNOPSIS
    User Offboarding Script - Secure Deprovisioning

.DESCRIPTION
    Securely offboards user: {user_email}
    - Revokes access and signs out all sessions
    - Converts mailbox to shared (preserves emails)
    - Removes licenses
    - Archives OneDrive
    - Documents all actions
#>

# Connect to services
Connect-MgGraph -Scopes "User.ReadWrite.All", "Directory.ReadWrite.All"
Connect-ExchangeOnline

$userEmail = "{user_email}"
$timestamp = Get-Date -Format "yyyyMMdd_HHmmss"

Write-Host "Starting offboarding for: $userEmail" -ForegroundColor Cyan

try {{
    # Step 1: Get user details
    $user = Get-MgUser -UserId $userEmail
    Write-Host "✓ User found: $($user.DisplayName)" -ForegroundColor Green

    # Step 2: Disable sign-in (immediately revokes access)
    Update-MgUser -UserId $user.Id -AccountEnabled $false
    Write-Host "✓ Account disabled - user cannot sign in" -ForegroundColor Green

    # Step 3: Revoke all active sessions
    Revoke-MgUserSignInSession -UserId $user.Id
    Write-Host "✓ All active sessions revoked" -ForegroundColor Green

    # Step 4: Remove from all groups (except retained groups)
    $groups = Get-MgUserMemberOf -UserId $user.Id
    foreach ($group in $groups) {{
        if ($group.AdditionalProperties["@odata.type"] -eq "#microsoft.graph.group") {{
            Remove-MgGroupMemberByRef -GroupId $group.Id -DirectoryObjectId $user.Id
            Write-Host "  - Removed from group: $($group.AdditionalProperties.displayName)"
        }}
    }}
    Write-Host "✓ Removed from all groups" -ForegroundColor Green

    # Step 5: Remove mobile devices
    $devices = Get-MgUserRegisteredDevice -UserId $user.Id
    foreach ($device in $devices) {{
        Remove-MgUserRegisteredDeviceByRef -UserId $user.Id -DirectoryObjectId $device.Id
        Write-Host "  - Removed device: $($device.AdditionalProperties.displayName)"
    }}
    Write-Host "✓ All mobile devices removed" -ForegroundColor Green

    # Step 6: Convert mailbox to shared (preserves emails, removes license requirement)
    Set-Mailbox -Identity $userEmail -Type Shared
    Write-Host "✓ Mailbox converted to shared mailbox" -ForegroundColor Green

    # Step 7: Set up email forwarding (optional - update recipient as needed)
    # Set-Mailbox -Identity $userEmail -ForwardingAddress "manager@{self.domain}"
    # Write-Host "✓ Email forwarding configured" -ForegroundColor Green

    # Step 8: Set auto-reply
    $autoReplyMessage = @"
Thank you for your email. This mailbox is no longer actively monitored as the employee has left the organization.
For assistance, please contact: support@{self.domain}
"@

    Set-MailboxAutoReplyConfiguration -Identity $userEmail `
        -AutoReplyState Enabled `
        -InternalMessage $autoReplyMessage `
        -ExternalMessage $autoReplyMessage
    Write-Host "✓ Auto-reply configured" -ForegroundColor Green

    # Step 9: Remove licenses (wait a bit after mailbox conversion)
    Start-Sleep -Seconds 30
    $licenses = Get-MgUserLicenseDetail -UserId $user.Id
    if ($licenses) {{
        $licenseParams = @{{
            RemoveLicenses = @($licenses.SkuId)
        }}
        Set-MgUserLicense -UserId $user.Id -BodyParameter $licenseParams
        Write-Host "✓ Licenses removed" -ForegroundColor Green
    }}

    # Step 10: Hide from GAL (Global Address List)
    Set-Mailbox -Identity $userEmail -HiddenFromAddressListsEnabled $true
    Write-Host "✓ Hidden from Global Address List" -ForegroundColor Green

    # Step 11: Document offboarding
    $offboardingReport = @{{
        UserEmail = $userEmail
        DisplayName = $user.DisplayName
        OffboardingDate = Get-Date
        MailboxStatus = "Converted to Shared"
        LicensesRemoved = $licenses.SkuPartNumber -join ", "
        AccountDisabled = $true
        SessionsRevoked = $true
    }}

    $offboardingReport | Export-Csv -Path "Offboarding_${{userEmail}}_$timestamp.csv" -NoTypeInformation

    Write-Host "`n✓ Offboarding completed successfully!" -ForegroundColor Green
    Write-Host "`nNext steps:" -ForegroundColor Cyan
    Write-Host "1. Archive user's OneDrive data (available for 30 days by default)"
    Write-Host "2. Review shared mailbox permissions"
    Write-Host "3. After 30 days, consider permanently deleting the account if no longer needed"
    Write-Host "4. Review and transfer any owned resources (Teams, SharePoint sites, etc.)"

}} catch {{
    Write-Host "✗ Error during offboarding: $_" -ForegroundColor Red
}}

# Disconnect
Disconnect-MgGraph
Disconnect-ExchangeOnline -Confirm:$false
"""
        return script

    def generate_license_assignment_recommendations(self, user_role: str, department: str) -> Dict[str, Any]:
        """
        Recommend appropriate license based on user role and department.

        Args:
            user_role: Job title or role
            department: Department name

        Returns:
            License recommendations with justification
        """
        # License decision matrix
        if any(keyword in user_role.lower() for keyword in ['ceo', 'cto', 'cfo', 'executive', 'director', 'vp']):
            return {
                'recommended_license': 'Microsoft 365 E5',
                'justification': 'Executive level - requires advanced security, compliance, and full feature set',
                'features_needed': [
                    'Advanced Threat Protection',
                    'Azure AD P2 with PIM',
                    'Advanced compliance and eDiscovery',
                    'Phone System and Audio Conferencing'
                ],
                'monthly_cost': 57.00
            }

        elif any(keyword in user_role.lower() for keyword in ['admin', 'it', 'security', 'compliance']):
            return {
                'recommended_license': 'Microsoft 365 E5',
                'justification': 'IT/Security role - requires full admin and security capabilities',
                'features_needed': [
                    'Advanced security and compliance tools',
                    'Azure AD P2',
                    'Privileged Identity Management',
                    'Advanced analytics'
                ],
                'monthly_cost': 57.00
            }

        elif department.lower() in ['legal', 'finance', 'hr', 'accounting']:
            return {
                'recommended_license': 'Microsoft 365 E3',
                'justification': 'Handles sensitive data - requires enhanced security and compliance',
                'features_needed': [
                    'Data Loss Prevention',
                    'Information Protection',
                    'Azure AD P1',
                    'Advanced compliance tools'
                ],
                'monthly_cost': 36.00
            }

        elif any(keyword in user_role.lower() for keyword in ['manager', 'lead', 'supervisor']):
            return {
                'recommended_license': 'Microsoft 365 Business Premium',
                'justification': 'Management role - needs full productivity suite with security',
                'features_needed': [
                    'Desktop Office apps',
                    'Advanced security',
                    'Device management',
                    'Teams advanced features'
                ],
                'monthly_cost': 22.00
            }

        elif any(keyword in user_role.lower() for keyword in ['part-time', 'contractor', 'temporary', 'intern']):
            return {
                'recommended_license': 'Microsoft 365 Business Basic',
                'justification': 'Temporary/part-time role - web apps and basic features sufficient',
                'features_needed': [
                    'Web versions of Office apps',
                    'Teams',
                    'OneDrive (1TB)',
                    'Exchange (50GB)'
                ],
                'monthly_cost': 6.00
            }

        else:
            return {
                'recommended_license': 'Microsoft 365 Business Standard',
                'justification': 'Standard office worker - full productivity suite',
                'features_needed': [
                    'Desktop Office apps',
                    'Teams',
                    'OneDrive (1TB)',
                    'Exchange (50GB)',
                    'SharePoint'
                ],
                'monthly_cost': 12.50
            }

    def generate_group_membership_recommendations(self, user: Dict[str, Any]) -> List[str]:
        """
        Recommend security and distribution groups based on user attributes.

        Args:
            user: User dictionary with role, department, location

        Returns:
            List of recommended group names
        """
        recommended_groups = []

        # Department-based groups
        department = user.get('department', '').lower()
        if department:
            recommended_groups.append(f"DL-{department.capitalize()}")  # Distribution list
            recommended_groups.append(f"SG-{department.capitalize()}")  # Security group

        # Location-based groups
        location = user.get('location', '').lower()
        if location:
            recommended_groups.append(f"SG-Location-{location.capitalize()}")

        # Role-based groups
        job_title = user.get('job_title', '').lower()
        if any(keyword in job_title for keyword in ['manager', 'director', 'vp', 'executive']):
            recommended_groups.append("SG-Management")

        if any(keyword in job_title for keyword in ['admin', 'administrator']):
            recommended_groups.append("SG-ITAdmins")

        # Functional groups
        if user.get('needs_sharepoint_access'):
            recommended_groups.append(f"SG-SharePoint-{department.capitalize()}")

        if user.get('needs_project_access'):
            recommended_groups.append("SG-ProjectUsers")

        return recommended_groups

    def validate_user_data(self, user_data: Dict[str, Any]) -> Dict[str, Any]:
        """
        Validate user data before provisioning.

        Args:
            user_data: User information dictionary

        Returns:
            Validation results with errors and warnings
        """
        errors = []
        warnings = []

        # Required fields
        required_fields = ['first_name', 'last_name', 'username']
        for field in required_fields:
            if not user_data.get(field):
                errors.append(f"Missing required field: {field}")

        # Username validation
        username = user_data.get('username', '')
        if username:
            if ' ' in username:
                errors.append("Username cannot contain spaces")
            if not username.islower():
                warnings.append("Username should be lowercase")
            if len(username) < 3:
                errors.append("Username must be at least 3 characters")

        # Email validation
        email = user_data.get('email')
        if email and '@' not in email:
            errors.append("Invalid email format")

        # Display name
        if not user_data.get('display_name'):
            first = user_data.get('first_name', '')
            last = user_data.get('last_name', '')
            warnings.append(f"Display name not provided, will use: {first} {last}")

        # License validation
        if not user_data.get('license_sku'):
            warnings.append("No license specified, will need manual assignment")

        return {
            'is_valid': len(errors) == 0,
            'errors': errors,
            'warnings': warnings
        }