From 69f9956d1bb7c7c97b606b7d7d3e40ab8259e8e1 Mon Sep 17 00:00:00 2001 From: Claude Date: Mon, 6 Apr 2026 22:01:58 +0000 Subject: [PATCH] Add Discord Onboarding & MVC Support Infrastructure Guide MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Complete implementation guide for Holly covering: PART 1: TWO-STAGE ONBOARDING SYSTEM - Stage 1: Wanderer onboarding (Discord Native) - Forced rules acceptance - See ALL channels (FOMO strategy) - Can post in #general, #rules, #open-a-ticket - "Stop wandering. You found home." - Stage 2: Subscriber onboarding (Carl-bot + Arbiter) - BOTH: Carl-bot DM + #choose-your-roles mention - Fire/Frost path selection - Server role selection - Notification preferences - "You're family now. Make this place yours." PART 2: MODPACKCHECKER SUPPORT ECOSYSTEM - #mvc-general (public peer support chat) - #mvc-support (private tickets via Ticket Tool, role-gated) - 🎙️ MVC Voice Support (live troubleshooting) - 📋 MVC Help Forum (searchable FAQs, pre-seeded threads) Complete with: - Step-by-step setup instructions - Permission configurations - Carl-bot reaction role templates - Ticket Tool 7th category setup - Forum pre-seed content (3 starter threads) - Testing checklists - 2-3 hour implementation timeline Strategy approved by Michael and Holly. Chronicler #64 - Building welcoming infrastructure --- .../discord-onboarding-mvc-support-guide.md | 790 ++++++++++++++++++ 1 file changed, 790 insertions(+) create mode 100644 docs/guides/discord-onboarding-mvc-support-guide.md diff --git a/docs/guides/discord-onboarding-mvc-support-guide.md b/docs/guides/discord-onboarding-mvc-support-guide.md new file mode 100644 index 0000000..92a0b59 --- /dev/null +++ b/docs/guides/discord-onboarding-mvc-support-guide.md @@ -0,0 +1,790 @@ +# Discord Onboarding & MVC Support Infrastructure Setup + +**Document ID:** FFG-DISCORD-002 +**Created:** April 6, 2026 +**Created By:** Chronicler #64 +**For:** Holly (The Catalyst) — Discord/LuckPerms Manager +**Status:** Ready to Implement + +--- + +## 📋 OVERVIEW + +This guide covers two major Discord infrastructure updates: + +1. **Two-Stage Onboarding System** — Wanderers (minimal) → Subscribers (full role selection) +2. **ModpackChecker Support Ecosystem** — Tickets, chat, voice, and forum channels + +**Philosophy:** Wanderers should feel welcomed home while experiencing FOMO. Subscribers get full customization. MVC owners get comprehensive support options. + +--- + +# PART 1: TWO-STAGE ONBOARDING SYSTEM + +## 🎯 THE STRATEGY + +**Stage 1: Wanderer Onboarding (Discord Native)** +- New members join → See welcome message +- **Forced:** Must accept rules before seeing channels +- Result: `Wanderer` role → See ALL channels (read-only for most) +- Goal: "Stop wandering. You found home. Feel the FOMO." + +**Stage 2: Subscriber Onboarding (Carl-bot + Arbiter)** +- User subscribes → Arbiter assigns tier role +- Carl-bot DMs welcome message +- Message posted in #choose-your-roles with @mention +- User customizes: Fire/Frost path, server selections, preferences +- Goal: "You're family now. Make this place yours." + +--- + +## 🛠️ STAGE 1: DISCORD NATIVE ONBOARDING + +### **Step 1: Enable Discord Onboarding** + +1. Go to **Server Settings → Onboarding** +2. Click **"Enable Onboarding"** +3. You'll see the onboarding editor + +--- + +### **Step 2: Configure Welcome Screen** + +**Screen 1: Welcome Message** + +**Title:** +``` +🔥❄️ Welcome to Firefrost Gaming! +``` + +**Description:** +``` +We're a community of modded Minecraft players who believe in passion, precision, and finding your tribe. + +Whether you're Fire (bold, passionate, unfiltered) or Frost (strategic, calculated, precise), there's a place for you here. + +Before you explore, please review our community guidelines. +``` + +**Background Image:** (Optional) Firefrost Gaming banner or Fire/Frost gradient + +**Button Text:** `Continue` + +--- + +### **Step 3: Configure Rules Acceptance (REQUIRED)** + +**Screen 2: Community Rules** + +1. In onboarding editor, click **"Add Default Channel"** +2. Select **#rules** from dropdown +3. Toggle **ON:** "Require members to accept rules" +4. **Accept Button Text:** `I Accept the Rules` + +**What this does:** +- Shows #rules channel content in onboarding flow +- User **cannot proceed** without clicking "I Accept the Rules" +- Once accepted, they receive `Wanderer` role + +--- + +### **Step 4: Configure Default Channels (Optional)** + +**Screen 3: Get Started** + +Discord will ask if you want to show "recommended channels" in onboarding. + +**Our Answer:** Skip this screen. + +**Why:** We want Wanderers to see ALL channels (FOMO strategy), not a curated list. They'll discover channels organically. + +**How to skip:** +- In onboarding editor, don't add any "Default Channels" beyond #rules +- Just have: Welcome Screen → Rules Acceptance → Finish + +--- + +### **Step 5: Configure Completion Action** + +**What happens when they click "Finish":** + +1. In onboarding editor, go to **"Completion Settings"** +2. **Role to assign:** `@Wanderer` +3. **Channel to send them to:** `#welcome` or `#general` + +**Completion Message (in #welcome or #general):** +``` +Welcome to Firefrost Gaming, [username]! 🔥❄️ + +You've joined as a **Wanderer** — explore our community, chat in #general, and see what we're all about. + +Ready to dive deeper? Subscribe to unlock full access: +🔗 firefrostgaming.com + +Need help? Open a ticket in #open-a-ticket anytime. +``` + +--- + +### **Step 6: Set Wanderer Permissions** + +**In Server Settings → Roles → @Wanderer:** + +**Channel Access:** +- ✅ See ALL channels (FOMO!) +- ✅ Can post in: #rules, #general, #open-a-ticket +- ❌ Cannot post in: Subscriber-only channels, Fire/Frost-specific channels, server channels + +**Specific Permissions:** +``` +View Channels: ✅ YES (for all channels) +Send Messages: ✅ YES (only in #general, #rules, #open-a-ticket) +Read Message History: ✅ YES +Add Reactions: ✅ YES +Use External Emojis: ✅ YES +Attach Files: ✅ YES (in allowed channels) +``` + +**How to set "can post in some channels but not others":** +- Base `@Wanderer` role: `Send Messages = ❌ NO` (deny by default) +- Per-channel overrides: Go to each channel → Permissions → @Wanderer → `Send Messages = ✅ YES` + - #general: ✅ Allow + - #rules: ✅ Allow + - #open-a-ticket: ✅ Allow + - All other channels: ⚫ Neutral (inherits deny from role) + +--- + +### **Step 7: Test Wanderer Onboarding** + +1. Create a test Discord account (or use alt account) +2. Join server with invite link +3. Verify flow: + - ✅ See welcome message + - ✅ See #rules content + - ✅ Cannot skip without clicking "I Accept the Rules" + - ✅ Assigned `@Wanderer` role after acceptance + - ✅ Can see ALL channels + - ✅ Can post in #general, #rules, #open-a-ticket + - ✅ Cannot post in subscriber channels +4. If anything fails, review permissions and onboarding settings + +--- + +## 🎨 STAGE 2: SUBSCRIBER ONBOARDING + +### **Overview** + +When Arbiter assigns a subscriber role (Awakened, Elemental, Knight, Master, Legend, Sovereign), we want **BOTH**: +1. Carl-bot DMs the new subscriber +2. Welcome message posted in #choose-your-roles with @mention + +**Goal:** Make them feel seen, welcomed, and excited to customize their experience. + +--- + +### **Step 1: Create #choose-your-roles Channel** + +**In Discord → Server Settings → Channels:** + +1. Create new text channel: **#choose-your-roles** +2. **Category:** Support (or create "Subscriber Lounge" category) +3. **Channel Description:** +``` +🔥❄️ Customize Your Firefrost Experience + +Choose your path, select your servers, and make this community yours. +``` + +**Permissions:** +- `@everyone`: ❌ Cannot see +- `@Wanderer`: ❌ Cannot see +- `@Awakened` (and all higher tiers): ✅ Can see and post +- `@Staff`: ✅ Full access + +**How to set:** +- Channel Settings → Permissions +- Remove `@everyone` / `@Wanderer` view access +- Add each subscriber role with View Channel + Send Messages + +--- + +### **Step 2: Set Up Carl-bot Reaction Roles in #choose-your-roles** + +**Pin a message at the top:** +``` +🔥❄️ **Welcome to the Family!** 🔥❄️ + +You're no longer a Wanderer — you're home. + +Use the reaction roles below to customize your experience: +``` + +**Reaction Role Setup (via Carl-bot dashboard or commands):** + +#### **Fire or Frost Path** +``` +!rr create + +**Choose Your Path:** +🔥 Fire — Bold, Passionate, Unfiltered +❄️ Frost — Strategic, Calculated, Precise + +React below to choose your identity. +``` + +Add reactions: +- 🔥 → `@Fire` role +- ❄️ → `@Frost` role + +--- + +#### **Server Selection** +``` +!rr create + +**Which servers do you play on?** +Select all that apply — you can change these anytime. + +React to unlock server-specific channels: +``` + +Add reactions (examples — adjust to your actual servers): +- 🌍 → `@Overworld Players` role +- 🔮 → `@Arcane Academy Players` role +- 🏰 → `@Kingdom Builders` role +- 🚀 → `@Modpack Testers` role + +Each role unlocks the corresponding server channel(s). + +--- + +#### **Notification Preferences** (Optional) +``` +!rr create + +**Notification Preferences:** +📢 Announcements — Server news and updates +🎉 Events — Community events and giveaways +📰 Patch Notes — Modpack updates and changes + +React to opt IN to notifications: +``` + +Add reactions: +- 📢 → `@Announcement Pings` role +- 🎉 → `@Event Pings` role +- 📰 → `@Patch Notes Pings` role + +**Note:** These roles should be mentionable and used in respective channels for pings. + +--- + +### **Step 3: Configure Carl-bot Welcome DM** + +**In Carl-bot Dashboard → Welcomer:** + +1. Enable **"Send welcome message via DM"** +2. **Trigger:** When user receives `@Awakened` role (or any subscriber tier) + +**DM Message Template:** +``` +🔥❄️ **Welcome to Firefrost Gaming, {user}!** 🔥❄️ + +You've unlocked full access as an **{role}** subscriber. + +Here's what's new: +✅ All channels unlocked +✅ Full chat permissions +✅ Server-specific channels (choose in #choose-your-roles) +✅ Fire or Frost path selection +✅ Priority support + +**Next step:** Visit #choose-your-roles to customize your experience and choose your path! + +Questions? Open a ticket in #open-a-ticket anytime. + +— The Firefrost Team 💙🔥❄️ +``` + +**Variables:** +- `{user}` — Mentions the user +- `{role}` — Shows their subscriber tier (Awakened, Elemental, etc.) + +**How to set trigger:** +- Carl-bot dashboard → Welcomer → "Trigger on role add" +- Select all subscriber tier roles: Awakened, Elemental, Knight, Master, Legend, Sovereign + +--- + +### **Step 4: Configure Welcome Message in #choose-your-roles** + +**Option A: Manual (Holly posts when someone subscribes)** + +When you see a new subscriber in the server member list: +1. Go to #choose-your-roles +2. Post: +``` +Welcome, @username! 🔥❄️ + +You're officially part of the Firefrost family. Choose your path and servers below to customize your experience. + +If you have any questions, we're here to help! +``` + +**Option B: Automated (via Carl-bot or custom webhook)** + +If Arbiter can trigger a webhook when assigning roles, send to Carl-bot or Discord webhook: + +**Webhook Payload:** +```json +{ + "content": "Welcome, <@user_id>! 🔥❄️\n\nYou're officially part of the Firefrost family. Choose your path and servers below to customize your experience.\n\nIf you have any questions, we're here to help!" +} +``` + +**Webhook URL:** #choose-your-roles webhook (create in Channel Settings → Integrations) + +**Option C: Michael can add webhook call to Arbiter** + +In Arbiter 3.5.0, after assigning Discord role via API, call Discord webhook: +```javascript +// After successful role assignment +await fetch('https://discord.com/api/webhooks/[WEBHOOK_ID]/[WEBHOOK_TOKEN]', { + method: 'POST', + headers: { 'Content-Type': 'application/json' }, + body: JSON.stringify({ + content: `Welcome, <@${discordUserId}>! 🔥❄️\n\nYou're officially part of the Firefrost family. Choose your path and servers below to customize your experience.\n\nIf you have any questions, we're here to help!` + }) +}); +``` + +**Recommended:** Start with Option A (manual) until subscriber volume requires automation. + +--- + +### **Step 5: Test Subscriber Onboarding** + +1. Have Michael manually assign a subscriber role to a test account +2. Verify: + - ✅ User receives Carl-bot DM + - ✅ Welcome message appears in #choose-your-roles (if automated) + - ✅ User can see #choose-your-roles channel + - ✅ User can react to role selection messages + - ✅ Roles are assigned correctly when reacting + - ✅ Server channels unlock based on selections + +--- + +# PART 2: MODPACKCHECKER SUPPORT ECOSYSTEM + +## 🎯 THE STRUCTURE + +MVC owners need comprehensive support options: + +1. **#mvc-general** — Public chat for peer support, tips, discussion +2. **#mvc-support** — Private tickets via Ticket Tool (role-gated) +3. **🎙️ MVC Voice Support** — Voice channel for live troubleshooting +4. **📋 MVC Help Forum** — Forum channel for FAQs, guides, troubleshooting threads + +**Access:** All gated to `@ModpackChecker Owner` role + +--- + +## 🛠️ STEP 1: CREATE MODPACKCHECKER CATEGORY + +**In Discord → Server Settings → Channels:** + +1. Create new category: **📦 ModpackChecker** +2. **Position:** Below subscriber channels, above staff channels +3. **Permissions:** + - `@everyone`: ❌ Cannot see + - `@Wanderer`: ❌ Cannot see + - `@ModpackChecker Owner`: ✅ Can see all channels + - `@Wizard` (Michael): ✅ Full access + - `@Staff` / `@Moderators`: ✅ Can see (optional — for community helpers later) + +--- + +## 📱 STEP 2: CREATE #mvc-general (Text Chat) + +**Channel Name:** `#mvc-general` +**Type:** Text Channel +**Category:** 📦 ModpackChecker + +**Channel Topic:** +``` +Chat, tips, and peer support for ModpackChecker owners. Ask questions, share configs, help each other troubleshoot. For official support, open a ticket in #mvc-support. +``` + +**Permissions:** +- Inherits from category (MVC Owner can see/post) + +**Pin a welcome message:** +``` +🔌 **Welcome to #mvc-general!** + +This is your space to: +✅ Ask quick questions +✅ Share configs and tips +✅ Help other MVC owners troubleshoot +✅ Discuss feature requests + +**Need official support?** Open a ticket in #mvc-support — Michael typically responds within 24 hours. + +**Resources:** +📖 Full Documentation: [GitBook URL when ready] +🔧 Troubleshooting Guide: [Direct link] +🎟️ Official Support: #mvc-support + +Happy troubleshooting! 🔥❄️ +``` + +--- + +## 🎟️ STEP 3: ADD MVC SUPPORT TICKET CATEGORY + +**In Ticket Tool Dashboard (tickettool.xyz):** + +1. Go to **Panels → Edit Panel** (your existing support panel in #open-a-ticket) +2. Click **"Add Ticket Type"** + +**Ticket Type Configuration:** + +| Field | Value | +|-------|-------| +| **Name** | `ModpackChecker Support` | +| **Emoji** | 🔌 (or 📦 or ⚙️) | +| **Button Color** | Purple | +| **Welcome Message** | See below | +| **Support Roles** | `@Wizard` (Michael only — you're the only one who knows the code) | +| **Required Role** | `@ModpackChecker Owner` ← **CRITICAL SETTING** | +| **Category (Discord)** | 📦 ModpackChecker | +| **Ticket Name Format** | `mvc-{username}` | +| **Max Open Tickets Per User** | 1 | + +**Welcome Message:** +``` +Thanks for purchasing ModpackChecker! 🔌 + +Please describe your issue and include the following information: + +**Panel Info:** +✅ Pterodactyl Panel version +✅ Blueprint version +✅ PHP version + +**Modpack Info:** +✅ Platform (CurseForge/Modrinth/FTB/Technic) +✅ Modpack name and ID (if manual config) + +**Error Details:** +✅ What you expected to happen +✅ What actually happened +✅ Screenshots of errors (if any) + +**Response Time:** We typically respond within 24 hours. Support hours are Monday-Friday, 9 AM - 5 PM CST. + +While you wait: +📖 Check the documentation: [GitBook URL] +💬 Ask in #mvc-general — other owners may have solved similar issues +📋 Browse the MVC Help Forum for FAQs + +We'll be with you shortly! +``` + +**Save and Deploy Panel.** + +**What this does:** +- Only users with `@ModpackChecker Owner` role can see the "ModpackChecker Support" button +- Creates private ticket in 📦 ModpackChecker category +- Michael gets notified +- Ticket includes pre-filled troubleshooting info + +--- + +## 🎙️ STEP 4: CREATE MVC VOICE SUPPORT CHANNEL + +**Channel Name:** `🎙️ MVC Voice Support` +**Type:** Voice Channel +**Category:** 📦 ModpackChecker + +**Channel Settings:** +- **User Limit:** 10 (Michael + up to 9 buyers for group troubleshooting) +- **Bitrate:** 64 kbps (standard voice quality) +- **Video Quality:** Auto (allows screen sharing) + +**Permissions:** +- Inherits from category (MVC Owner can join) +- `@Wizard`: ✅ Full permissions (priority speaker, mute/deafen others if needed) + +**Channel Description:** +``` +Voice support for real-time troubleshooting. + +**When to use:** Complex issues that need screen-sharing or live debugging. +**Availability:** Monday-Friday, 9 AM - 5 PM CST (when Michael is available). + +Not required for most issues — text tickets in #mvc-support work great! +``` + +**Pin a message in #mvc-general about voice support:** +``` +🎙️ **Voice Support Available** + +For complex issues that need screen-sharing or live debugging, you can join 🎙️ MVC Voice Support. + +**Availability:** Mon-Fri, 9 AM - 5 PM CST +**Use when:** Text troubleshooting isn't cutting it + +Most issues are resolved via tickets — voice is optional! +``` + +--- + +## 📋 STEP 5: CREATE MVC HELP FORUM CHANNEL + +**Channel Name:** `📋 MVC Help Forum` +**Type:** Forum Channel +**Category:** 📦 ModpackChecker + +**Forum Settings:** + +**Default Reaction Emoji:** ✅ (marks as solved) + +**Available Tags:** (Create these in Forum Settings → Tags) +1. `FAQ` (Color: Blue) +2. `Troubleshooting` (Color: Orange) +3. `Configuration` (Color: Green) +4. `Bug Report` (Color: Red) +5. `Feature Request` (Color: Purple) +6. `CurseForge` (Color: Orange) +7. `Modrinth` (Color: Green) +8. `FTB` (Color: Yellow) +9. `Technic` (Color: Light Blue) +10. `Solved` (Color: Green) ← Auto-applied when thread is marked solved + +**Default Layout:** List View + +**Permissions:** +- Inherits from category (MVC Owner can create threads, post, react) +- `@Wizard`: ✅ Can manage threads, pin, lock, mark as solved + +**Channel Guidelines (Pin at top):** +``` +📋 **MVC Help Forum** + +This is a searchable knowledge base for ModpackChecker owners. + +**How to use:** +1. Search existing threads before posting — your question may already be answered! +2. Create a new thread for your question or tip +3. Add relevant tags (CurseForge, Modrinth, Troubleshooting, etc.) +4. Mark thread as ✅ Solved when your issue is resolved + +**What to post:** +✅ Common issues and solutions +✅ Configuration examples +✅ Tips and tricks +✅ Feature requests +✅ Bug reports + +**What NOT to post:** +❌ Support tickets (use #mvc-support for private help) +❌ Off-topic discussion (use #mvc-general) + +Let's build a great resource together! 🔥❄️ +``` + +--- + +### **Pre-Seed Forum with Initial Threads** + +**Michael (or Holly) should create these starter threads:** + +#### **Thread 1: FAQ - Getting Started** +**Title:** `[FAQ] Getting Started with ModpackChecker` +**Tags:** FAQ, Configuration +**Content:** +``` +Welcome to ModpackChecker! Here's how to get started: + +1. **Install the extension** via Blueprint +2. **Configure API keys** in Admin Panel → Extensions → ModpackChecker +3. **Wait for auto-detection** (runs every hour via cron) +4. **Check your dashboard** for update badges + +**Supported Platforms:** +✅ CurseForge (auto-detection) +✅ Modrinth (auto-detection) +⚙️ FTB (manual config required) +⚙️ Technic (manual config required) + +**Full Documentation:** [GitBook URL when ready] + +Questions? Ask in #mvc-general or open a ticket in #mvc-support! +``` + +Mark as solved (✅), pin the thread. + +--- + +#### **Thread 2: Troubleshooting - Badge is Gray** +**Title:** `[Troubleshooting] My badge shows gray / "Not Configured"` +**Tags:** Troubleshooting +**Content:** +``` +If your dashboard badge is gray or says "Not Configured," this means: + +❌ No modpack was auto-detected +❌ Manual configuration has not been set + +**Common Causes:** +1. **Vanilla Server** — No modpack manifest exists +2. **Custom Modpack** — Not using CurseForge/Modrinth +3. **FTB/Technic Server** — Requires manual configuration +4. **Manifest File Deleted** — The installer removed manifest.json + +**Solution:** +Use manual configuration in the server's Console Widget: +1. Click "Configure Manually" +2. Select platform (CurseForge, Modrinth, FTB, Technic) +3. Enter modpack ID +4. Save + +The badge will update on the next cron run (every hour). + +**Still stuck?** Open a ticket in #mvc-support with: +- Panel version +- Blueprint version +- Server details (modpack name, platform) +``` + +Mark as solved (✅), pin the thread. + +--- + +#### **Thread 3: Configuration - Where to Find Modpack IDs** +**Title:** `[Configuration] How to find your modpack ID for manual config` +**Tags:** Configuration, CurseForge, Modrinth, FTB, Technic +**Content:** +``` +When manually configuring a server, you need the modpack ID from the platform. + +**CurseForge:** +1. Go to the modpack page (e.g., `curseforge.com/minecraft/modpacks/all-the-mods-9`) +2. Look at the URL — the ID is the number at the end: `715572` +3. OR: Look at `manifest.json` → `projectID` field + +**Modrinth:** +1. Go to the modpack page (e.g., `modrinth.com/modpack/adrenaserver`) +2. The slug is the last part of the URL: `adrenaserver` +3. OR: Look at `modrinth.index.json` → Extract from `versionId` field + +**FTB:** +1. Go to the FTB App modpack page +2. The ID is usually in the URL or modpack details +3. Contact FTB support if unclear + +**Technic:** +1. Go to `technicpack.net/modpack/[slug]` +2. The slug is the modpack identifier (e.g., `tekkit-classic`) + +**Still confused?** Open a ticket in #mvc-support with the modpack name and we'll help! +``` + +Mark as solved (✅), pin the thread. + +--- + +## ✅ STEP 6: TEST MVC SUPPORT ECOSYSTEM + +**Test Checklist:** + +1. **Create test account with `@ModpackChecker Owner` role** +2. **Test #mvc-general access:** + - ✅ Can see channel + - ✅ Can post messages + - ✅ Welcome message is pinned +3. **Test ticket access:** + - ✅ Can see "ModpackChecker Support" button in #open-a-ticket + - ✅ Clicking button creates ticket in 📦 ModpackChecker category + - ✅ Welcome message shows correct info + - ✅ Ticket is private (only user + Michael can see) +4. **Test voice channel:** + - ✅ Can see 🎙️ MVC Voice Support + - ✅ Can join channel + - ✅ Can share screen (if needed for troubleshooting) +5. **Test forum channel:** + - ✅ Can see 📋 MVC Help Forum + - ✅ Can create new thread + - ✅ Can add tags + - ✅ Can mark as solved (✅) + - ✅ Starter threads are visible and pinned + +**If any tests fail, review permissions and channel settings.** + +--- + +## 📊 WHAT THIS CREATES + +### **For Wanderers:** +- Simple onboarding: Accept rules → Welcome home +- See ALL channels (FOMO effect) +- Can chat in #general, get support in #open-a-ticket +- Clear path to subscribe for full access + +### **For Subscribers:** +- Warm welcome via DM + #choose-your-roles mention +- Full customization: Fire/Frost path, server selections +- Feel special, welcomed, part of the family + +### **For MVC Owners:** +- `#mvc-general` — Quick questions, peer support, community +- `#mvc-support` — Private tickets, Michael responds 24 hrs +- `🎙️ MVC Voice Support` — Live troubleshooting when needed +- `📋 MVC Help Forum` — Searchable FAQs, guides, solved issues + +**Complete support ecosystem. Professional, welcoming, scalable.** 🔥❄️💙 + +--- + +## 🔄 HANDOFF TO HOLLY + +**Holly, here's your implementation checklist:** + +### **Part 1: Onboarding (30-60 minutes)** +- [ ] Enable Discord Native Onboarding +- [ ] Configure welcome screen +- [ ] Set rules acceptance (required) +- [ ] Set `@Wanderer` role as completion action +- [ ] Configure Wanderer permissions (see all, post in some) +- [ ] Test with alt account + +### **Part 2: Subscriber Onboarding (30-60 minutes)** +- [ ] Create #choose-your-roles channel +- [ ] Set up Carl-bot reaction roles (Fire/Frost, servers, notifications) +- [ ] Configure Carl-bot DM on role assignment +- [ ] Decide: Manual welcome messages or automated webhook? +- [ ] Test with test subscriber account + +### **Part 3: MVC Support (60-90 minutes)** +- [ ] Create 📦 ModpackChecker category +- [ ] Create #mvc-general (text chat) +- [ ] Add MVC Support ticket type in Ticket Tool +- [ ] Create 🎙️ MVC Voice Support (voice channel) +- [ ] Create 📋 MVC Help Forum (forum channel) +- [ ] Pre-seed forum with 3 starter threads +- [ ] Test with test MVC Owner account + +**Total Time:** 2-3 hours + +**Questions?** Tag Michael or open a ticket in #open-a-ticket. + +--- + +**Fire + Frost + Foundation = Where Love Builds Legacy** 💙🔥❄️ + +**Created by:** Chronicler #64 +**Date:** April 6, 2026 +**Status:** Ready for Holly to implement