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firefrost-operations-manual/docs/breezehost-nc1-routing-resolution.md
Firefrost Automation 85e69bb8c4 Document NC1 routing resolution - Breezehost ticket #5ae82fd3
Major infrastructure win: TX1 Dallas ↔ NC1 Charlotte communication restored.
Breezehost added missing route, enabling full monitoring and cross-DC options.

Updates:
- Created breezehost-nc1-routing-resolution.md (full ticket details)
- Updated Infrastructure Manifest (NC1 now monitored)
- Updated session-handoff.md (resolution documented)
- Updated project-files/ (manifest synced)

NC1 now showing 100% uptime in Uptime Kuma.
Complete infrastructure visibility achieved.
2026-02-09 20:13:51 -06:00

2.5 KiB

NC1 Inter-Datacenter Routing Resolution

Date: February 9, 2026
Ticket: #5ae82fd3
Issue: TX1 Dallas ↔ NC1 Charlotte could not communicate
Resolution Time: ~4.5 hours
Status: RESOLVED


Problem Statement

TX1 (Dallas) and NC1 (Charlotte) could not communicate directly with each other, preventing:

  • Uptime Kuma monitoring of NC1 from Command Center
  • Cross-datacenter database architecture
  • BungeeCord/Velocity proxy networks
  • Direct server-to-server backups

Diagnostic Work

Test 1: TX1 → NC1 (Dallas to Charlotte)

root@TX1# ping -c 4 216.239.104.130
From 38.68.14.25 icmp_seq=1 Destination Net Unreachable
--- 100% packet loss ---

Result: TX1's gateway immediately returned "Network Unreachable"

Test 2: NC1 → TX1 (Charlotte to Dallas)

root@NC1# traceroute -n 38.68.14.26
1  216.239.104.129  0.092 ms
2  * * *
[times out after 9 hops]

Result: Asymmetric routing - NC1 could route toward Dallas but packets timed out

Test 3: Firewall Check

root@TX1# ufw status numbered | grep 216.239
[no results]

Result: Not a firewall issue - pure routing problem


Root Cause

Missing routing table entry on Breezehost's infrastructure to allow inter-datacenter communication between Dallas and Charlotte facilities.


Resolution

Breezehost Action: "Just needed a route added on our end" - Brandon E, Feb 9, 2026

Verification:

root@command-center# ping -c 3 216.239.104.130
3 packets transmitted, 3 received, 0% packet loss

Impact:

  • NC1 now fully monitored by Uptime Kuma (100% uptime)
  • Cross-datacenter architecture options enabled
  • Complete infrastructure visibility

Lessons Learned

  1. Diagnostic work pays off: Providing comprehensive test results (ping, traceroute, firewall checks) enabled fast resolution
  2. Ask before assuming: We assumed inter-DC isolation was intentional - it wasn't
  3. Breezehost is responsive: 4.5 hour turnaround on infrastructure routing changes
  4. Document everything: Having ticket history enables future reference

Future Opportunities Unlocked

Now that TX1 ↔ NC1 communication works, we can explore:

  • Centralized MySQL/PostgreSQL database (single instance, both datacenters)
  • BungeeCord/Velocity proxy networks (seamless player transfers)
  • Direct backup replication (NC1 → TX1 or vice versa)
  • Load balancing across datacenters
  • Failover architectures

Breezehost Contact: Brandon E (Staff)
Appreciation: "Like always, you guys are legends, I appreciate you" - Michael