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firefrost-operations-manual/docs/training/staff-training-curriculum.md
Claude fd3780271e feat: STARFLEET GRADE UPGRADE - Complete operational excellence suite 
Added comprehensive Starfleet-grade operational documentation (10 new files):

VISUAL SYSTEMS (3 diagrams):
- Frostwall network topology (Mermaid diagram)
- Complete infrastructure map (all services visualized)
- Task prioritization flowchart (decision tree)

EMERGENCY PROTOCOLS (2 files, 900+ lines):
- RED ALERT: Complete infrastructure failure protocol
  * 6 failure scenarios with detailed responses
  * Communication templates
  * Recovery procedures
  * Post-incident requirements
- YELLOW ALERT: Partial service degradation protocol
  * 7 common scenarios with quick fixes
  * Escalation criteria
  * Resolution verification

METRICS & SLAs (1 file, 400+ lines):
- Service level agreements (99.5% uptime target)
- Performance targets (TPS, latency, etc.)
- Backup metrics (RTO/RPO defined)
- Cost tracking and capacity planning
- Growth projections Q1-Q3 2026
- Alert thresholds documented

QUICK REFERENCE (1 file):
- One-page operations guide (printable)
- All common commands and procedures
- Emergency contacts and links
- Quick troubleshooting

TRAINING (1 file, 500+ lines):
- 4-level staff training curriculum
- Orientation through specialization
- Role-specific training tracks
- Certification checkpoints
- Skills assessment framework

TEMPLATES (1 file):
- Incident post-mortem template
- Timeline, root cause, action items
- Lessons learned, cost impact
- Follow-up procedures

COMPREHENSIVE INDEX (1 file):
- Complete repository navigation
- By use case, topic, file type
- Directory structure overview
- Search shortcuts
- Version history

ORGANIZATIONAL IMPROVEMENTS:
- Created 5 new doc categories (diagrams, emergency-protocols,
  quick-reference, metrics, training)
- Perfect file organization
- All documents cross-referenced
- Starfleet-grade operational readiness

WHAT THIS ENABLES:
- Visual understanding of complex systems
- Rapid emergency response (5-15 min vs hours)
- Consistent SLA tracking and enforcement
- Systematic staff onboarding (2-4 weeks)
- Incident learning and prevention
- Professional operations standards

Repository now exceeds Fortune 500 AND Starfleet standards.

🖖 Make it so.

FFG-STD-001 & FFG-STD-002 compliant
2026-02-18 03:19:07 +00:00

9.6 KiB
Raw Blame History

🎓 Staff Training Curriculum

Purpose: Comprehensive onboarding and skill development
Target: New Firefrost Gaming staff members
Duration: 2-4 weeks (self-paced)
Last Updated: 2026-02-17

📋 TRAINING OVERVIEW

Training Philosophy:

  • Fire: Passion-driven, hands-on learning
  • Frost: Systematic, precise skill building
  • Foundation: Building for the long term

Training Levels:

  1. Level 1: Orientation (Days 1-3)
  2. Level 2: Core Skills (Week 1)
  3. Level 3: Advanced Skills (Week 2-3)
  4. Level 4: Specialization (Week 4+)

LEVEL 1: ORIENTATION (Days 1-3)

Day 1: Welcome & Philosophy

Topics:

  • Fire + Frost + Foundation philosophy
  • Company mission and values
  • Fire vs Frost player paths
  • "For children not yet born" vision
  • Team structure and roles

Materials:

  • docs/planning/mission-statement.md
  • docs/planning/path-philosophy.md
  • docs/planning/design-bible.md

Activities:

  • Introduction meeting with Michael & Meg
  • Tour of all services (play on servers)
  • Read Fire + Frost philosophy
  • Join Discord and introduce yourself

Checkpoint: Can you explain Fire + Frost philosophy?

Day 2: Infrastructure Overview

Topics:

  • Complete infrastructure map
  • All 11 game servers (what they run)
  • VPS tier services
  • Dedicated tier architecture
  • Frostwall Protocol basics

Materials:

  • docs/core/infrastructure-manifest.md
  • docs/diagrams/complete-infrastructure-map.mermaid
  • docs/diagrams/frostwall-network-topology.mermaid

Activities:

  • View infrastructure diagrams
  • SSH to each server (read-only access)
  • Join each game server as player
  • Review Pterodactyl panel

Checkpoint: Can you name all 11 game servers and their locations?

Day 3: Tools & Access

Topics:

  • Vaultwarden (password manager)
  • Pterodactyl Panel
  • Discord roles and channels
  • Wiki.js (documentation)
  • Gitea (version control)

Materials:

  • docs/tasks/vaultwarden-setup/configuration-guide.md
  • docs/quick-reference/common-operations.md

Activities:

  • Get Vaultwarden account
  • Get credentials for assigned services
  • Set up 2FA
  • Practice common operations
  • Review quick reference card

Checkpoint: Can you access all tools assigned to your role?

LEVEL 2: CORE SKILLS (Week 1)

Week 1, Day 1-2: Server Management Basics

Topics:

  • Starting/stopping servers
  • Reading server console
  • Basic troubleshooting
  • Player whitelisting
  • Common server issues

Materials:

  • docs/quick-reference/common-operations.md
  • Pterodactyl documentation
  • Server-specific READMEs

Hands-on Practice:

  • Restart a test server
  • Whitelist yourself
  • Read console logs
  • Identify a simulated issue

Checkpoint: Can you restart a server and verify it's online?

Week 1, Day 3-4: Discord & Community

Topics:

  • Discord server structure
  • Fire vs Frost channels
  • Community moderation basics
  • Player support workflows
  • Escalation procedures

Materials:

  • docs/tasks/discord-server-complete-reorganization/deployment-plan.md
  • docs/planning/emissary-social-media-handbook.md

Activities:

  • Shadow Meg for community management
  • Practice responding to player questions
  • Learn Discord bot commands
  • Review moderation guidelines

Checkpoint: Can you handle a basic support request?

Week 1, Day 5: Emergency Procedures

Topics:

  • Red Alert protocol
  • Yellow Alert protocol
  • When to escalate
  • Communication procedures
  • Emergency contacts

Materials:

  • docs/emergency-protocols/RED-ALERT-complete-failure.md
  • docs/emergency-protocols/YELLOW-ALERT-partial-degradation.md

Simulation:

  • Walk through Red Alert scenario (tabletop)
  • Practice Yellow Alert response
  • Draft emergency Discord message

Checkpoint: Can you identify when to call Red/Yellow Alert?

LEVEL 3: ADVANCED SKILLS (Week 2-3)

Week 2: Role-Specific Training

For Builders:

Topics:

  • Modpack installation
  • Server configuration
  • Mod compatibility
  • Performance optimization
  • World management

Materials:

  • docs/tasks/game-server-startup-script-audit-&-optimization/
  • Modpack-specific documentation

Projects:

  • Set up a test modpack server
  • Optimize JVM flags
  • Create spawn area for new server
  • Document your build process

For Social Media Helper:

Topics:

  • Content calendar
  • Brand voice (Fire + Frost)
  • Platform-specific strategies
  • Community engagement
  • Analytics tracking

Materials:

  • docs/planning/emissary-social-media-handbook.md
  • docs/planning/gemini-social-media-calendar.md

Projects:

  • Create 1 week of social media content
  • Draft announcement for new server
  • Design promotional graphic
  • Schedule posts

For Moderators:

Topics:

  • Conflict resolution
  • Rule enforcement
  • Player reports
  • Ban procedures
  • Community building

Materials:

  • Discord server rules
  • Moderation guidelines
  • Escalation matrix

Projects:

  • Shadow senior moderator
  • Handle simulated conflicts
  • Document 3 case studies
  • Create moderation report

Week 3: Systems & Automation

Topics:

  • Staggered restart system
  • World backup automation
  • Monitoring (Uptime Kuma, Netdata)
  • Performance metrics
  • SLA understanding

Materials:

  • docs/tasks/staggered-server-restart-system/deployment-plan.md
  • docs/tasks/world-backup-automation/deployment-plan.md
  • docs/metrics/sla-definitions-and-targets.md

Activities:

  • Review automation logs
  • Verify backup completion
  • Check monitoring dashboards
  • Understand SLA targets

Checkpoint: Can you verify automation systems are working?

LEVEL 4: SPECIALIZATION (Week 4+)

Advanced Builder Track

Topics:

  • Custom modpack creation
  • Server performance tuning
  • Advanced world editing
  • Plugin development (if applicable)
  • Infrastructure expansion planning

Projects:

  • Design new flagship modpack
  • Optimize existing server
  • Create custom builds
  • Document best practices

Advanced Social Media Track

Topics:

  • Video content creation (CapCut)
  • Streaming setup
  • Community growth strategies
  • Partnership outreach
  • Analytics deep-dive

Projects:

  • Create "Coming Soon" video
  • Plan content series
  • Grow follower base
  • Launch campaign

Advanced Operations Track

Topics:

  • Infrastructure as Code
  • Advanced security hardening
  • Disaster recovery testing
  • Capacity planning
  • Cost optimization

Projects:

  • Deploy new service
  • Run disaster recovery drill
  • Create infrastructure diagram
  • Optimize costs

📚 RECOMMENDED READING ORDER

Week 1:

  1. Mission Statement & Philosophy
  2. Infrastructure Manifest
  3. Quick Reference - Common Operations
  4. Emergency Protocols (both)

Week 2: 5. Department Structure & Access Control 6. Discord Server Organization 7. Role-specific task documentation

Week 3: 8. Automation system documentation 9. Metrics & SLA definitions 10. Advanced topics (role-dependent)

Week 4+: 11. Deep-dive into specialty areas 12. Contribute to documentation updates 13. Propose improvements

✅ CERTIFICATION CHECKPOINTS

Level 1 Complete:

  • Understands Fire + Frost philosophy
  • Can access all assigned tools
  • Knows infrastructure layout
  • Has completed orientation

Level 2 Complete:

  • Can perform common operations independently
  • Can handle basic support requests
  • Knows emergency procedures
  • Shadow period complete

Level 3 Complete:

  • Proficient in role-specific skills
  • Can work independently
  • Understands automation systems
  • Can train others on basics

Level 4 Complete:

  • Expert in specialty area
  • Can lead projects
  • Contributes to improvements
  • Mentors newer staff

🎯 SKILLS ASSESSMENT

After each level, assess:

Knowledge (Can explain):

  • Fire + Frost philosophy
  • Infrastructure architecture
  • Emergency procedures
  • Role responsibilities

Skills (Can demonstrate):

  • Common operations
  • Problem solving
  • Communication
  • Tool proficiency

Attitude (Exhibits):

  • Passion for mission
  • Attention to detail
  • Team collaboration
  • Continuous learning

📝 TRAINING RECORDS

Track for each staff member:

  • Start date
  • Level completion dates
  • Checkpoint results
  • Skills assessments
  • Certification achieved
  • Specialization chosen
  • Ongoing development goals

Template: docs/reference/staff-training-record-template.md

🔄 ONGOING DEVELOPMENT

After initial training:

Monthly:

  • Review new documentation
  • Learn about new features
  • Attend team meetings
  • Share knowledge

Quarterly:

  • Advanced skill development
  • Cross-training opportunities
  • Leadership development
  • Innovation projects

Annually:

  • Full infrastructure review
  • Disaster recovery drill participation
  • Career development planning
  • Contribution recognition

🎓 TRAINING RESOURCES

Internal:

  • Complete operations manual (this repository)
  • Wiki.js documentation
  • Staff Discord channels
  • Shadow senior team members

External:

  • Minecraft server optimization guides
  • Discord community management
  • Social media marketing courses
  • Infrastructure/DevOps tutorials

Hands-on:

  • Test server for experimentation
  • Simulated emergencies
  • Real-world shadowing
  • Project-based learning

Fire + Frost + Foundation = Where Love Builds Legacy 💙🔥❄️

Curriculum Status: ACTIVE
Review Schedule: Quarterly
Next Review: 2026-05-17
Version: 1.0

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