Effective April 11, 2026
+We Don't Kick People Out.
+At Firefrost Gaming, once you have paid us even a single dollar, you are permanently part of our community. Your Awakened tier status is lifetime. It never expires. It cannot be lost through cancellation, payment failure, or the passage of time.
+This is not a marketing gimmick. This is a core policy encoded directly into our systems. When you subscribe to any tier — Elemental, Knight, Master, Legend, or Sovereign — you automatically receive lifetime Awakened access as a permanent baseline. Even if your paid subscription ends, that baseline remains.
+ +You may cancel your subscription at any time through your Stripe customer portal or by contacting support@firefrostgaming.com.
+When you cancel:
+If a recurring payment fails, Stripe will automatically retry over approximately two weeks. During retries, your account remains active. If all retries fail, your subscription ends and you are automatically demoted to Awakened — the same as a voluntary cancellation. You are never removed from the community for a failed payment.
+We recommend updating your payment method through your customer portal if you receive a notice of a failed charge.
+ +Because our subscription tiers grant immediate access to ongoing services, all sales are final. We do not offer automatic refunds.
+If you have a legitimate reason to request a refund — an accidental purchase, a billing error, or exceptional circumstances — you may submit an appeal to the Trinity using the form below. We take every appeal seriously and respond personally.
+Important: Initiating a refund or chargeback through Stripe or your bank without first contacting us results in immediate removal of all Firefrost Gaming access, including Awakened. This is the one circumstance under which we will remove a member. You may still appeal this decision through the form below.
+ +We believe in second chances. If your access has been removed — whether due to a refund, chargeback, or other action — you have the right to appeal directly to the Trinity (Michael, Meg, and Holly, the co-founders of Firefrost Gaming).
+To submit an appeal, please email support@firefrostgaming.com with the subject line "Trinity Appeal" and include:
+The Trinity reviews every appeal personally. We will respond within 7 days. Decisions are made with compassion and context — we understand that mistakes happen, billing systems can be confusing, and life is complicated.
+A dedicated appeals submission form with case tracking will be available in a future update. For now, email remains the primary channel.
+ +We only remove all Firefrost Gaming access — including Awakened — in two circumstances:
+We do not ban people for canceling, for running out of money, for taking a break from the game, or for any reason related to their subscription status.
+ +If any part of this policy is unclear, or you'd like to discuss your specific situation before making a decision, please reach out to support@firefrostgaming.com. We would rather answer ten questions before a cancellation than lose a member to a misunderstanding.
+ +Fire + Frost + Foundation = Where Love Builds Legacy 💙🔥❄️
+ +You are responsible for maintaining the confidentiality of your account. You agree to accept responsibility for all activities under your account.
Subscription fees are billed monthly or as one-time payments. Failed payments result in automatic downgrade to Awakened tier after 3-day grace period. Chargebacks result in immediate permanent ban.
+Subscription fees are billed monthly or as one-time payments. When a subscription ends (by cancellation or after Stripe exhausts payment retries), access to the paid tier continues until the end of the current billing period, after which the account is automatically demoted to the lifetime Awakened tier. Chargebacks result in immediate removal of all access, with a right of appeal. See our Cancellation & Refund Policy for full details.
Refunds available within 14 days of purchase. Contact support@firefrostgaming.com with proof of purchase.
+All sales are final. Refund requests are reviewed individually by the Trinity. Initiating a refund or chargeback without first contacting us results in immediate removal of all access, subject to the appeal process described in our Cancellation & Refund Policy.
Be respectful. No harassment, hate speech, or griefing. Violations result in warnings, temporary bans, or permanent removal.