diff --git a/cancellation-refund.njk b/cancellation-refund.njk index 1a9ee75..3c7dbf7 100644 --- a/cancellation-refund.njk +++ b/cancellation-refund.njk @@ -40,15 +40,73 @@ description: Firefrost Gaming Cancellation and Refund Policy — We Don't Kick P

The Trinity Appeal Process

We believe in second chances. If your access has been removed — whether due to a refund, chargeback, or other action — you have the right to appeal directly to the Trinity (Michael, Meg, and Holly, the co-founders of Firefrost Gaming).

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To submit an appeal, please email support@firefrostgaming.com with the subject line "Trinity Appeal" and include:

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The Trinity reviews every appeal personally. We will respond within 7 days. Decisions are made with compassion and context — we understand that mistakes happen, billing systems can be confusing, and life is complicated.

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A dedicated appeals submission form with case tracking will be available in a future update. For now, email remains the primary channel.

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To submit an appeal, please fill out the form below. The Trinity reviews every submission personally and responds within 7 days. Decisions are made with compassion and context — we understand that mistakes happen, billing systems can be confusing, and life is complicated.

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Alternatively, you may email support@firefrostgaming.com with the subject "Trinity Appeal" if the form is unavailable.

Hard Bans

We only remove all Firefrost Gaming access — including Awakened — in two circumstances: