Important: Initiating a refund or chargeback through Stripe or your bank without first contacting us results in immediate removal of all Firefrost Gaming access, including Awakened. This is the one circumstance under which we will remove a member. You may still appeal this decision through the form below.
We believe in second chances. If your access has been removed — whether due to a refund, chargeback, or other action — you have the right to appeal directly to the Trinity (Michael, Meg, and Holly, the co-founders of Firefrost Gaming).
+We believe in second chances. If your access has been removed — whether due to a refund, chargeback, or other action — you have the right to appeal directly to the Trinity (Frostystyle, Gingerfury, and unicorn20089 — the co-founders of Firefrost Gaming).
To submit an appeal, please fill out the form below. The Trinity reviews every submission personally and responds within 7 days. Decisions are made with compassion and context — we understand that mistakes happen, billing systems can be confusing, and life is complicated.