48e725d4e0
Implements the 'We Don't Kick People Out' policy on the website: - New /cancellation-refund page with full policy explanation - Awakened-is-lifetime promise made explicit - Cancellation flow: access until end of billing period, then demote - Payment failure: trust Stripe retry, then demote (no separate grace) - Refund/chargeback = hard ban, always appealable - Trinity Appeal process via support@firefrostgaming.com (Pass 1) * Dedicated form + Trinity Console module planned for Pass 2 Also fixed terms.njk sections 4 & 5 which contradicted new policy (old text mentioned 3-day grace period and 14-day refund window). Footer Legal section updated with new link. Co-authored with Michael (The Wizard)
49 lines
3.7 KiB
Plaintext
49 lines
3.7 KiB
Plaintext
---
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layout: layouts/base.njk
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title: Terms of Service
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description: Firefrost Gaming Terms of Service and Community Guidelines
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---
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<!-- TERMS PAGE - HERO -->
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<div style="padding: 100px 40px; background: linear-gradient(135deg, #0f0f1e 0%, #1a1a2e 100%); text-align: center;">
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<h1 style="font-size: 4rem; font-weight: 900; margin-bottom: 30px; color: #ffffff; text-shadow: 2px 2px 8px rgba(0,0,0,0.7);">Terms of Service</h1>
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<p style="font-size: 1.5rem; color: #a8dadc; max-width: 900px; margin: 0 auto; line-height: 1.8;">Effective April 1, 2026</p>
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</div>
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<!-- TERMS CONTENT -->
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<div style="padding: 100px 60px; background: linear-gradient(135deg, #1a1a2e 0%, #0f0f1e 100%);">
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<div style="max-width: 900px; margin: 0 auto; color: #e8f4f8; line-height: 1.8; font-size: 1.1rem;">
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<h2 style="color: #4ecdc4; font-size: 2rem; margin-top: 40px; margin-bottom: 20px;">1. Acceptance of Terms</h2>
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<p>By accessing Firefrost Gaming services, you agree to these Terms of Service. If you disagree with any part, you may not access our services.</p>
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<h2 style="color: #4ecdc4; font-size: 2rem; margin-top: 40px; margin-bottom: 20px;">2. Age Requirement</h2>
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<p>You must be at least 13 years old to use Firefrost Gaming services. Users under 18 require parental consent.</p>
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<h2 style="color: #4ecdc4; font-size: 2rem; margin-top: 40px; margin-bottom: 20px;">3. Account Responsibilities</h2>
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<p>You are responsible for maintaining the confidentiality of your account. You agree to accept responsibility for all activities under your account.</p>
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<h2 style="color: #4ecdc4; font-size: 2rem; margin-top: 40px; margin-bottom: 20px;">4. Subscriptions and Payments</h2>
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<p>Subscription fees are billed monthly or as one-time payments. When a subscription ends (by cancellation or after Stripe exhausts payment retries), access to the paid tier continues until the end of the current billing period, after which the account is automatically demoted to the lifetime Awakened tier. Chargebacks result in immediate removal of all access, with a right of appeal. See our <a href="/cancellation-refund" style="color: #FFD700;">Cancellation & Refund Policy</a> for full details.</p>
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<h2 style="color: #4ecdc4; font-size: 2rem; margin-top: 40px; margin-bottom: 20px;">5. Refund Policy</h2>
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<p>All sales are final. Refund requests are reviewed individually by the Trinity. Initiating a refund or chargeback without first contacting us results in immediate removal of all access, subject to the appeal process described in our <a href="/cancellation-refund" style="color: #FFD700;">Cancellation & Refund Policy</a>.</p>
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<h2 style="color: #4ecdc4; font-size: 2rem; margin-top: 40px; margin-bottom: 20px;">6. Community Guidelines</h2>
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<p>Be respectful. No harassment, hate speech, or griefing. Violations result in warnings, temporary bans, or permanent removal.</p>
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<h2 style="color: #4ecdc4; font-size: 2rem; margin-top: 40px; margin-bottom: 20px;">7. Service Availability</h2>
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<p>We strive for 99% uptime but do not guarantee uninterrupted service. Scheduled maintenance announced 24 hours in advance.</p>
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<h2 style="color: #4ecdc4; font-size: 2rem; margin-top: 40px; margin-bottom: 20px;">8. Governing Law</h2>
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<p>These terms are governed by the laws of Minnesota, United States.</p>
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<h2 style="color: #4ecdc4; font-size: 2rem; margin-top: 40px; margin-bottom: 20px;">9. Changes to Terms</h2>
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<p>We reserve the right to modify these terms. Users will be notified of significant changes via email and Discord.</p>
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<h2 style="color: #4ecdc4; font-size: 2rem; margin-top: 40px; margin-bottom: 20px;">10. Contact</h2>
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<p>Questions about these terms? Email legal@firefrostgaming.com</p>
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</div>
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</div>
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