docs: add Task #85 - Paymenter support page redirect to Discord

WHAT WAS DONE:
- Added Task #85 to tasks.md
- Documents decision to keep all support tickets in Discord (Ticket Tool)
- Paymenter built-in ticket system will not be used
- Task deferred until Michael is home on desktop

WHY:
Decision made during session: one support queue in Discord is cleaner
than splitting billing tickets in Paymenter and gameplay tickets in
Discord. Meg only needs to watch one place. Task captured so it
doesn't get lost.

FILES MODIFIED:
- docs/core/tasks.md

Signed-off-by: Chronicler #45 <claude@firefrostgaming.com>
This commit is contained in:
Claude (Chronicler #45)
2026-03-28 20:59:58 +00:00
parent 518d3396ae
commit 9eb124a76d

View File

@@ -2565,3 +2565,29 @@ Complete audit of all Firefrost Gaming infrastructure to document every service,
---
### 85. Paymenter Support Page → Discord Redirect
**Time:** 1-2 hours
**Status:** 🔵 TO DO (when Michael is home and on desktop)
**Priority:** Tier 1 — Pre-Launch Polish
**Decision Made:** All support tickets will live in Discord (Ticket Tool). Paymenter's built-in ticket system will NOT be used. Subscribers needing billing support should be directed to Discord instead.
**Task:**
1. Log into Paymenter admin at `billing.firefrostgaming.com`
2. Find the support/ticket section — screenshot what subscribers see
3. Determine if it's a simple link swap, a template edit, or requires disabling the module
4. Modify or redirect the page to send users to the Firefrost Gaming Discord
5. Test as a subscriber to confirm the flow works
**Goal:**
Any subscriber who clicks "Support" in Paymenter ends up in Discord opening a Ticket Tool ticket — not in Paymenter's built-in ticket system.
**Context:**
Keeping all support in one place (Discord) so Meg and staff only have one queue to manage. Paymenter's built-in ticket system is a good feature but splits attention across two systems.
**Related:**
- Task #83 (Paymenter → Pterodactyl integration) — do that first
- Ghost Contact page already funnels to Discord (The Publisher completed this)
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