Files
firefrost-operations-manual/docs/guides
Claude 69f9956d1b Add Discord Onboarding & MVC Support Infrastructure Guide
Complete implementation guide for Holly covering:

PART 1: TWO-STAGE ONBOARDING SYSTEM
- Stage 1: Wanderer onboarding (Discord Native)
  - Forced rules acceptance
  - See ALL channels (FOMO strategy)
  - Can post in #general, #rules, #open-a-ticket
  - "Stop wandering. You found home."

- Stage 2: Subscriber onboarding (Carl-bot + Arbiter)
  - BOTH: Carl-bot DM + #choose-your-roles mention
  - Fire/Frost path selection
  - Server role selection
  - Notification preferences
  - "You're family now. Make this place yours."

PART 2: MODPACKCHECKER SUPPORT ECOSYSTEM
- #mvc-general (public peer support chat)
- #mvc-support (private tickets via Ticket Tool, role-gated)
- 🎙️ MVC Voice Support (live troubleshooting)
- 📋 MVC Help Forum (searchable FAQs, pre-seeded threads)

Complete with:
- Step-by-step setup instructions
- Permission configurations
- Carl-bot reaction role templates
- Ticket Tool 7th category setup
- Forum pre-seed content (3 starter threads)
- Testing checklists
- 2-3 hour implementation timeline

Strategy approved by Michael and Holly.

Chronicler #64 - Building welcoming infrastructure
2026-04-06 22:01:58 +00:00
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